SciELO - Scientific Electronic Library Online

vol.20 issue6Interventions for HIV/STD prevention in Latin America and the Caribbean: a review of the regional experienceThe current applicability of Viegas simplified indices to dental caries epidemiological surveys author indexsubject indexarticles search
Home Page  

Services on Demand




Related links


Cadernos de Saúde Pública

On-line version ISSN 1678-4464Print version ISSN 0102-311X


SCHIMITH, Maria Denise  and  LIMA, Maria Alice Dias da Silva. Receptiveness and links to clients in a Family Health Program team. Cad. Saúde Pública [online]. 2004, vol.20, n.6, pp.1487-1494. ISSN 1678-4464.

This study analyzes the work by a Family Health Program (FHP) team, identifying the potential for developing receptiveness by the team and fostering links between the health professionals and clients. This was a case study with a qualitative approach. The data were collected through free observation, a semi-structured interview, and documents. A dialectic approach was used to analyze the material. A relationship was observed between the organization of the work process and the achievement of receptiveness and links to clients. There are gaps in receptiveness to health services clients, especially in the openness to demand, accountability for the population's health problems, and encouragement for client autonomy. Production of links is related to the development of clinical activities. According to FHP team members, health services clients are viewed alternately as subjects and objects. The principles and guidelines of the Unified National Health System (SUS) do not represent a project as conceived by the health professionals. The study concludes by proposing greater nursing staff involvement in clinical activities and receptiveness to users of the program.

Keywords : Health Services Accessibility; Services Evaluation; Community Health Services; Basic Health Services.

        · abstract in Portuguese     · text in Portuguese     · Portuguese ( pdf )