SciELO - Scientific Electronic Library Online

 
vol.21 issue4Inclusion of oral health services in the Family Health Program in the State of Paraná, BrazilFragments of a health work genealogy: genealogy as a research technique author indexsubject indexarticles search
Home Page  

Cadernos de Saúde Pública

Print version ISSN 0102-311X

Abstract

BARBOZA, Tatiane Aparecida Venâncio  and  FRACOLLI, Lislaine Aparecida. The use of an analytic flowchart to organize healthcare in the Brazilian Family Health Program. Cad. Saúde Pública [online]. 2005, vol.21, n.4, pp. 1036-1044. ISSN 0102-311X.  http://dx.doi.org/10.1590/S0102-311X2005000400006.

To reorganize healthcare in the Family Health Program (FHP) it is necessary to change the work process in health services. The work process is both the focus of special attention for introducing changes in health services and an important health services management issue. This study aimed to discuss and analyze the use of an analytic flowchart with FHP professionals in São Paulo, Brazil, as an instrument to facilitate self-analysis of the work process. Data were obtained through focus groups and analyzed using a technique called collective subject discussion. The results showed that the analytic flowchart is a powerful instrument impacting the private exercises of health professionals, making them more controlled and thereby producing services less focused on the physician-centered logic; it can also help solve disputes among different health professionals.

Keywords : Family Health Program; Delivery of Health Care; Health Personnel.

        · abstract in Portuguese     · text in Portuguese     · pdf in Portuguese