Revista Cubana de Salud Pública
versão impressa ISSN 0864-3466
URBINA LAZA, Omayda. Methodology for the work performance evaluation in the health sector. Rev. cub. salud pública [online]. 2010, vol.36, n.2, pp. 165-174. ISSN 0864-3466. http://dx.doi.org/10.1590/S0864-34662010000200011.
A methodology was presented in detail to evaluate work competencies in the health professionals. It was designed in a research work within the Branch Program of Research on Health Systems and Services in Cuba carried out from 2002 to 2004 and then validated in the Neonatology Services in the City of Havana province. The results were used to determine the suitability of the nursery staff of the Ministry of Public Health. The algorithm of this research work was structured in three phases using qualitative techniques such as documentary review, consultations with two different expert teams, one expert committee of the specialty and the other made up of other health professionals, service observation, and auditing. The professionals were administered a survey to find out those aspects that they considered poor in their formation as health service workers, and the causes. The dialectical and participatory nature of the presented methodology makes possible that one phase enhances the following phase, and thus a scientifically proven product was achieved.
Palavras-chave : Competencies; professionals; methodology; research.