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Ciência & Saúde Coletiva

Print version ISSN 1413-8123

Abstract

MULLER, Erildo Vicente  and  GRECO, Marisabel. Evaluation of users satisfaction with the services of the intermunicipal health consortia at the northwest of Paraná state. Ciênc. saúde coletiva [online]. 2010, vol.15, n.3, pp. 925-930. ISSN 1413-8123.  http://dx.doi.org/10.1590/S1413-81232010000300036.

The health consortia between cities are made by small towns, this way they can have a bigger resolution in the attendance with lower cost. In order to evaluate the satisfaction of the users with the services provided by the CISA of northwest Parana State, these users were interviewed through a standardized questionnaire. From a total of the 100 users 59% were women and 41% men. 27% of the users had basic education and 22% were illiterates. Regarding monthly income 58% receive from 01 to 03 minimum wages and 42% receive less than 01 minimum wage, 55% had already been consulted at CISA more than 6 times, and 44% answered that the city take less than a month to set appointments and 46% mentioned that had to wait 01 to 03 months to get an appointment. 57% related that the time taken by the city took to set the appointment were good, 43% thought that the time spent at consultation was also good. Regarding the professional that treated them, 68% answered that it was a good professional and 56% said that the facilities of the CISA were great. It was concluded that the CISA is a reference to small towns, and that the users are satisfied with the services provided by them.

Keywords : Satisfaction; Users; Consortia; Health.

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