Services on Demand
Ciência & Saúde Coletiva
On-line version ISSN 1678-4561Print version ISSN 1413-8123
FONTENELE, Maria de Fátima Marrocos. Administration of the human acting: a case study in a General Hospital of Fortaleza, Ceará State. Ciênc. saúde coletiva [online]. 2010, vol.15, suppl.1, pp.1315-1324. ISSN 1678-4561. http://dx.doi.org/10.1590/S1413-81232010000700040.
The thematic of this work presents questions on the practice of the Evaluation of functional performance in an organization of public health. This axle of analysis gains importance from the difficulties of developing evaluation systems with alliances between policies of concession of financial incentives, in a specific cultural context. In this direction, it is necessary to admit the limits of this management tool. From a qualitative research, a semi-structured questionnaire was applied to the staff (public servers) of a public general hospital of Ceará State. It was observed the characterization of the performance evaluation system used in the institution, being able to verify its adequacy to the models proposed in the literature and the relevancy of its intentions with the perceptions and expectations of the searched servers.
Keywords : Performance management in health; Performance evaluation system; Incentives.