Ciência & Saúde Coletiva
On-line version ISSN 1678-4561Print version ISSN 1413-8123
MAIA, Christiane Santiago; FREITAS, Daniel Roberto Coradi de; GUILHEM, Dirce and AZEVEDO, Anamaria Ferreira. Perceptions on the quality of services relating to women's healthcare. Ciênc. saúde coletiva [online]. 2011, vol.16, n.5, pp.2567-2574. ISSN 1678-4561. http://dx.doi.org/10.1590/S1413-81232011000500027.
The scope of this work is to identify the characteristics relating to the quality of women's healthcare services from the perspective of the sanitary vigilance professionals (Visa) and women's healthcare coordinators (CSM) in the municipalities. It is a study with a qualitative approach that was carried out using semi-structured interviews. Three Brazilian state capitals were selected and three individuals in each capital were interviewed, namely a Visa healthcare service chief, as well as a technician, and a CSM coordinator. The content analysis technique was adopted to organize the data and the answers were grouped into the healthcare service evaluation topics based on Donabedian's model, i.e. structure, processes, and outcomes. Visa workers reported aspects related to the structure of health services, such as equipment and qualified human resources more frequently. The Visa chief mentioned aspects related to structure and processes, such as prioritization in attendance. The CWH coordinator examined all three categories, especially processes. Analysis of interviews points to a potential distortion in evaluation by results. The study highlights the need for joint action between the surveillance and assistance sectors to improve the quality of services.
Keywords : Quality of healthcare; Sanitary vigilance; Women's health.