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Ciência & Saúde Coletiva

Print version ISSN 1413-8123

Abstract

RICCI, Natalia Aquaroni; WANDERLEY, Fábio da Silva; OLIVEIRA, Marilda Siriani de  and  REBELATTO, José Rubens. The São Carlos Hospital School: assessment of its functioning by means of user satisfaction. Ciênc. saúde coletiva [online]. 2011, vol.16, suppl.1, pp. 1125-1134. ISSN 1413-8123.  http://dx.doi.org/10.1590/S1413-81232011000700044.

This research assessed the satisfaction of the users of São Carlos Hospital School in its first six months of functioning. A sample of 137 users was grouped according to the service used: hospital admittance, home care, emergency medical assistance, spontaneous emergency and shelter. Inferential statistics were realized by Chi-Square and Fischer Exact tests. The majority of users were women and aged 18 to 45 years-old. The users were "very satisfied" (46.2%) with attendance agility and with the team (52.6%). A number of 59.2% of the users were very satisfied with the hospital and 68.8% considered the service better than expected. Less "clarity concerning health" was reported for shelter regarding hospital admittance and home care (p<0.05). Users under hospital admittance presented greater satisfaction and better expectation compared to acceptance and emergency medical assistance (p<0.05). User profile characteristics as "skin color" and "health plan" presented statistical differences regarding general satisfaction. The study showed that the adoption of a humanized model of assistance in healthcare as the proposal of this Hospital resulted in user satisfaction.

Keywords : Hospital services; Hospital-patient relations; Quality of health care; Hospital care.

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