Abstract

SANCHO, Leyla Gomes; VARGENS, José Muniz da Costa  and  SANCHO, Rafael Gomes. Effectiveness assessment of public clinical laboratories: the case of Belo Horizonte, Minas Gerais State. Ciênc. saúde coletiva [online]. 2011, vol.16, suppl.1, pp. 1135-1144. ISSN 1413-8123.  http://dx.doi.org/10.1590/S1413-81232011000700045.

The organization of public clinical laboratories is experiencing changes without, however, an organizational assessment of its effectiveness. The study aimed to determine a parameter of effectiveness for public clinical laboratories of Belo Horizonte, Minas Gerais State, and set cut-off points for the sections of these laboratories. In order to do so, the total production and number of hours worked during a period of 7 months in the year 2008 were consolidated. Due to the entrance of the workers in the mode of production in the laboratories network, it could be observed a variability regarding the performance of these workers. The effectiveness parameter of the network was established in 29.90 tests per hour. As a consequence of this first analysis, the cut-off points are: 15.50 for the hematology section; 67.29 for chemestry; 6.45 for parasitology; 11.35 for urinalysis; 4.94 for microbiology and 19.03 for immunology. From these results, it was concluded that the working process in laboratories can generate a decrease in effectiveness.

Keywords : Employee performance appraisal; Effectiveness; Organizational culture; Laboratory techniques and procedures.