SciELO - Scientific Electronic Library Online

 
vol.16 suppl.1The São Carlos Hospital School: assessment of its functioning by means of user satisfactionConceptual and methodological aspects in the study of hospitalizations for ambulatory care sensitive conditions author indexsubject indexarticles search
Home Page  

Services on Demand

Journal

Article

Indicators

Related links

  • Have no similar articlesSimilars in SciELO

Share


Ciência & Saúde Coletiva

On-line version ISSN 1678-4561Print version ISSN 1413-8123

Abstract

SANCHO, Leyla Gomes; VARGENS, José Muniz da Costa  and  SANCHO, Rafael Gomes. Effectiveness assessment of public clinical laboratories: the case of Belo Horizonte, Minas Gerais State. Ciênc. saúde coletiva [online]. 2011, vol.16, suppl.1, pp.1135-1144. ISSN 1678-4561.  http://dx.doi.org/10.1590/S1413-81232011000700045.

The organization of public clinical laboratories is experiencing changes without, however, an organizational assessment of its effectiveness. The study aimed to determine a parameter of effectiveness for public clinical laboratories of Belo Horizonte, Minas Gerais State, and set cut-off points for the sections of these laboratories. In order to do so, the total production and number of hours worked during a period of 7 months in the year 2008 were consolidated. Due to the entrance of the workers in the mode of production in the laboratories network, it could be observed a variability regarding the performance of these workers. The effectiveness parameter of the network was established in 29.90 tests per hour. As a consequence of this first analysis, the cut-off points are: 15.50 for the hematology section; 67.29 for chemestry; 6.45 for parasitology; 11.35 for urinalysis; 4.94 for microbiology and 19.03 for immunology. From these results, it was concluded that the working process in laboratories can generate a decrease in effectiveness.

Keywords : Employee performance appraisal; Effectiveness; Organizational culture; Laboratory techniques and procedures.

        · abstract in Portuguese     · text in Portuguese     · Portuguese ( pdf )