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Rev. Saúde Pública vol.46 n.3 São Paulo Jun. 2012 Epub Apr 24, 2012
Acoso moral en el trabajo y sus representaciones en el medio periodístico
Andréia De Conto GarbinI; Frida Marina FischerII
de Pós-Graduação em Saúde Pública. Faculdade
de Saúde Pública (FSP). Universidade de São Paulo (USP).
São Paulo, SP, Brasil
IIDepartamento de Saúde Ambiental. FSP-USP. São Paulo, SP, Brasil
To analyze discourses on workplace psychological harassment in print media.
METHODOLOGICAL PROCEDURES: Documental study on workplace psychological harassment that analyzed news stories published in three major newspapers of the State of São Paulo (southeastern Brazil) between 1990 and 2008. Discourse analysis was performed to identify discursive practices that reflect the phenomenon of psychological harassment in today's society, explanations for its occurrence and impact on workers' health.
RESULT ANALYSIS: This theme emerged in the media through the dissemination of books, academic research production and laws. It was initially published in general news then in jobs and/or business sections. Discourses on compensation and precautionary business practices and coping strategies are widespread. Health-related aspects are foregone under the prevailing money-based rationale. Corporate cultures are permissive regarding psychological harassment and conflicts are escalated while working to achieve goals and results. Indifference, embarrassment, ridicule and demean were common in the news stories analyzed.
CONCLUSIONS: The causal explanations of workplace harassment tend to have a psychological interpretation with emphasis on individual and behavioral characteristics, and minimizing a collective approach. The discourses analyzed trivialized harassment by creating caricatures of the actors involved. People apprehend its psychological content and stigmatization which contributes to making workplace harassment an accepted practice and trivializing work-related violence.
Descriptors: Social Behavior. Working Environment. Psychology, Social. News. Newspapers. Qualitative Research. Moral harassment.
Analizar los discursos sobre el acoso moral transmitidos en el medio periodístico
PROCEDIMIENTOS METODOLÓGICOS : Estudio documental concerniente al acoso moral en el trabajo, en el cual fueron analizadas las materias periodísticas transmitidas en tres periódicos de gran circulación del Estado de Sao Paulo, en el período de 1990 a 2008. A partir de la metodología de análisis del discurso se reconocieron las prácticas discursivas que constituyen el fenómeno de acoso moral en la sociedad actual, las explicaciones para su ocurrencia y la repercusión para la salud de los trabajadores.
ANÁLISIS DE LOS RESULTADOS: El surgimiento del tema en los medios de comunicación se logró por medio de la divulgación de libros, de producciones académicas y de legislaciones. Ocurrió en editoriales que manejan asuntos generales y posteriormente, migró para las editoriales de empleo y/o de carácter económico-financiero. Los discursos de naturaleza indemnizatoria, de precaución empresarial y las estrategias de enfrentamiento son ampliamente difundidos. La promoción de la salud se disipa por la lógica patrimonial. Hay un espacio permisivo en las organizaciones para práctica del acoso moral potencializando los conflictos para alcanzar las metas y resultados. Indiferencia, cohibiciones, descalificaciones y burlas fueron comunes en las materias.
CONCLUSIONES: Las explicaciones sobre el acoso tienden a una interpretación psicológica del fenómeno, acentuando el carácter individualista y minimizando un abordaje colectivo. Los discursos trivializan el acoso al crear caricaturas para los actores participantes. El contenido psicológico y la estigmatización producen sentido en la sociedad contribuyendo para naturalizar el acoso moral en el trabajo y trivializar la violencia en el trabajo.
Descriptores: Conducta Social. Ambiente de Trabajo. Psicologia Social. Noticias. Periódicos. Investigación Cualitativa. Acoso moral.
If your boss makes you cry in the bathroom it is more harmful to your health than you think. It is the opening line of a news story published in the Folha de São Paulo newspaper on November 25, 2000. It illustrates how one of the leading newspapers in Brazil approaches the issue of psychological harassment. Civil society, the academia, trade unions, the media and the judiciary, among other social actors, are also involved and have guided the debate on this issue.10,11 The discussions have primarily focused on workplace harassment.
Workplace harassment has recently gained visibility; however, it has been quite often questioned whether it is a new phenomenon. Workplace harassment is not new; what is new is that this issue is being addressed. In fact it is an old phenomenon and old elements are being reexamined using new productive and aesthetic languages.9,10
Historically, "The harassed worker" by Carroll Brodsky was published in the United States in 1976, and was the first book to address workplace harassment.15 In Brazil, workplace harassment has gained in relevance in 2000,3,6 although studies in other countries show the 1990s as a starting point for addressing this issue.1,15
Violence at work refers to any unreasonable action, behavior or attitude directed towards an employee at the workplace or because of his/her work which is intended to intimidate, degrade, humiliate or undermine.13 This violence is expressed through psychological or sexual harassment, improper management strategies, discriminatory practices and other behaviors that undermine human dignity.6,11,20
Workplace psychological harassment involves persecution attitudes intended to harming and forcing employees in their workplace so that they will be dismissed or removed. Sexual harassment is a criminal offense in Brazil, and is the use of a position of power to obtain non-consenting, unwanted sexual favors.6,11,20 Organizational violence7,11,20 involves management strategies rooted on insulting, intimidating, stressful, abusive behaviors, including disrespect, constant threats, conflicts and competition among workers and ethically inappropriate behaviors.
Leymannª pioneered research on psychological harassment describing hostile situations at work. He introduced the concept of mobbing, which means to mistreat, to attack, to harass, to siege. It involves hostile and unethical communication which is directed in a systematic manner mainly toward one or more individuals, who is pushed into a helpless and defenseless position. These actions occur on a very frequent basis (at least once a week) and over a long period of time (at least six months). Because of the high frequency and long duration of hostile behavior, this maltreatment results in considerable mental, psychosomatic and social misery.15 At the same time, the concept of bullying, defined as lack of civility and rude treatment, was used mainly in England. This term was first used by Lazarus in 1984 in studies on social stress.14 The concepts of threats, attacks and abuse incorporated to bullying and mobbing have made them near-synonyms in current use.b
Hirigoyen10,11 described moral harassment as an intentional act directed against an individual by another individual within the workplace that is designed to harass, humiliate or undermine the individual, leading to adverse health effects. For the author, the word 'moral' has a double meaning: it signals psychological assault and culturally defined notions of good and evil.
For Barreto,3 moral violence or harassment means engaging in a repetitive course of vexations, embarrassing conduct against an employee by a hierarchical superior or coworkers at the workplace over a working day. It is characterized by ethically inappropriate inhumane relationships as the victim is not considered equal in rights.
The visibility of this concept prompted the analysis of content published in print news media in the state of São Paulo, Brazil. The present study aimed to analyze discourses on workplace psychological harassment in print news media.
A documental study was carried out on workplace harassment based on primary sources of information. Information was collected from print news of three major newspapers in the state of São Paulo published from January 1990 to September 2008. Data sources were defined based on criteria including coverage and target audience.
A qualitative approach based on discourse analysis.12 News stories were analyzed as discursive practices that express the way people make sense of the world and of themselves,12,21 in a given context, in a certain time and place, which allows the production of other practices adapted to social standards.22
Discourse analysis makes it possible to apprehend social concepts as discourses in newspapers, books and on television reflect everyday life circumstances reflecting a particular social context. Through the media it is possible to rebuild interaction spaces, redesigning the modalities of meaning production,12,21 and versions of the world, which occupy a social and historical place, and are constantly changing.19,23
Data collection consisted of an exploratory approach and collection and analysis of data. The following print newspapers were selected by applying the methodological design: Folha de São Paulo; O Estado de São Paulo; and Jornal da Tarde. These newspapers met the criteria of nationwide leading media and news agencies that produce news and materials for other newspapers, and create sociabilities. The news clippings extracted from this complex network of meanings and senses acquire new outlines and representations in everyday routines and use of related technologies. Search was based on the key word "psychological harassment" and other terms commonly cited as a synonym for moral harassment.3,6,11,15
RESULT ANALYSIS AND DISCUSSION
This theme emerged in the media through the dissemination of books, academic research production and laws about workplace harassment from the year 2000. There were no news stories on workplace harassment before 2000. During the study period there were identified 91 news stories whose contents addressed directly or indirectly the theme of workplace harassment (Figure 1).
When workplace harassment was addressed in a broad manner, there were also addressed various aspects of work organization, work-related conditions, reporting of workplace misconduct, laws, protection and claims for both employees and employers and businesses. The issue was focused on a special Sunday supplement of Folha de São Paulo. News stories reported on degrading working conditions and helped introduce and establish it as an accepted issue among readers. They reflected the contradictions of the society that on one hand give visibility to injustices and humiliations at the workplace and on the other hand promote business protection.
Most news stories on workplace harassment (78%) were for the general reader. They were initially guided by the agenda of everyday issues, and protection of rights and well-being (Figure 2). The issue moved with time to jobs and business sections. This editorial approach was not a mere coincidence, but rather an intention to disseminate the theme among distinct audiences, serving to specific interests of the business sector and labor market.
A clear warning message was sent when legal compensations for workplace harassment appeared in the media, making it more visible in jobs, business and money sections of the tree newspapers selected. A subject indexing search of the O Estado de São Paulo and Jornal da Tarde from 2005 showed that the most frequently cited work following workplace harassment was compensation. The issue of workplace harassment was published mainly in the money and jobs sections of Folha de São Paulo (Figure 3).
A repertoire of claims and compensations interacts in the construction of meanings preventing careful reflection as strategies of filing lawsuits as a primary recourse for eliminating the problem became regular.
The reference to union mobilization in the business section of the Jornal da Tarde introduced the perspective of workers' fight against workplace harassment. A few days later this approach was refuted in this same paper by claiming that filing lawsuits and claims for compensation was an immoral practice. The representation of workers' organization is deconstructed by the discourse of morality and alleged misuse of the law for improperly claiming for damages.
As for the days of the week when the issue was reported, reports were mostly published on Sunday in the jobs sections of the Folha de São Paulo. Readers usually buy the Sunday paper as it includes a summary of the topics of the week and in-depth reviews by columnists. Many sections are published only on Sundays and more copies are sold on Sundays than any other day of the week.19,22
It is noteworthy that workplace harassment is described as a private, personal issue between those involved, with an emphasis on the author's intentionality in the definition of this phenomenon:
People are harassed not because the intention is to criticize their work as well or badly done, but to target them personally consciously or unconsciously willing to attack them. (O Estado de São Paulo, March 21, 2001, Caderno 2 section)
The interpretation of the issue with a focus on people deflects the understanding of the phenomenon from work organization and abridges the debate on working conditions. By focusing on a particular intentional interpretation of workplace harassment a discourse is produced that strips from work the idea of a social right, therefore, the right for decent working conditions.
The recurrent explanations on a personal nature of workplace harassment found in the reports analyzed contrast with findings of other studies. They found that workers reported psychological harassment at work as a management's control mechanism that is humiliating.4
The discursive practices call for an analysis of the embedded interests in profiling bosses as "uncontrolled," "tyrant," "perverse," etc. On the one hand, social reality is read from a psychiatric perspective that relates social issues to the structure of personality and naturalizes the association between violence and a person's disorder or traits. On the other hand, the organizational system seeks to preserve its business image, and relies on the assumed personal disintegration of high management to fight against workplace harassment as shown in the following excerpt:
The company filed an appeal claiming it could not be held responsible for moral damages because of the use of cursing by an employee. Both the Brazilian Labor High Court and the 17tm Regional Labor Court rejected the appeal. (O Estado de São Paulo, April 5, 2005, Business section)
Rey17 underlines that focusing the attack representation on the perpetrator favors naturalization and individualization of violence supported in a paradigm that has served as a basis for common sense over the last four centuries. Social exclusion involves disqualification of one's experiences and appropriation of subjectivity.
Under the heading "Victims may create a situation in which harassment may ensue, says psychologist," a profile of a moral masochist, i.e., an individual who experiences harassment, is presented, suggesting that this individual either internalizes or accepts the imposed circumstance. "Moral masochism" would be an active pursuit of personal failure and suffering to meet a need for punishment,10 as revealed in the excerpt below:
"If a person submits her/himself to some extent to suffering that is caused by another person, s/he may create a situation in which harassment may ensue," says Maria Aparecida Schirato Rhein, from Armando Álvares Penteado Foundation, author of a doctoral thesis on harassment. "S/he is a 'moral masochist.' S/he knows her/his weaknesses, but instead of trying to overcome them, s/he disguises them up." For Rhein, harassers know how to identify these victims. (Folha de São Paulo, July 2, 2006, Jobs sections)
A collective perspective for both harassers and their victims is apparently neglected in the news materials and references analyzed. It reinforces the perception that this phenomenon is restricted to an individual level, to the parties involved, at the expense of workers' collective. Collective workplace harassment has been increasingly addressed in the literature related to the indivisible rights and concepts of widespread common collective and individual interests.
The health effects of harassment are widely addressed in the news stories and the process of suffering and illness is often reported.
Bit by bit, however, humiliation undermines workers' mental and physical forces. That's what happened to EP, 47, a seamstress who was 'morally tortured' by the head of her work division. 'She would spy on me in the bathroom, threaten and humiliate me in front of my colleagues,' she recalls. After a year experiencing harassment, during an argument with her supervisor, EP had a heart attack. (Folha de São Paulo, March 26, 2006, Jobs section)
I was under such a strong pressure that I started losing hair. I got to the point of having difficulty breathing in the office. (Folha de São Paulo, December 17, 2006, Money section)
Many harassment events manifest through verbal abuse. But isolation, lack of communication, indifference are also recurrent manifestations.5 The behaviors reported in the news stories analyzed are remarkable for their negatively strong content, appalling indifference, and invisible suffering shaping an experience of acts that embarrass, disqualify, debase, ridicule, belittle a person, and attribute mistakes to them in a "journey of humiliation" as described by Barreto.3
The literature has described harassment as involving constant criticism, intentional indifference and isolation, vexation and demoralizing acts,3,11,14,20 which is illustrated in the following report:
He tells his female boss would pick about anything. For an example, he was reprimanded once for arranging the icons on the computer [report of a trainee]. (Folha de São Paulo, September 29, 2002, Jobs section)
Other harassment events are towards a person's image including acts of debasement and provocations. Accept violence as natural makes any act even more violent. It takes on a life of its own and no longer causes revulsion because people become desensitized to violence and its effects, making the social world insignificant in their lives.2,3,16
Psychological harassment is often associated to the notion of a "sick," "depressive" society because of behavioral patterns that are strictly required in the workplace. Thus, without ignoring the suffering related to the experience of harassment, the exaggerated discussion of symptoms promotes the categorization of psychological harassment as a medical condition, removing the social and historical aspect of the disease process and disguising degrading working conditions.
Psychological harassment can occur in organizations because permissive control behaviors are accepted for business purposes. They take advantage and benefit from conflict escalation to achieve goals and results, but feel uncomfortable when it affects business image and produces reparation lawsuits. Companies are lenient about abusive behaviors of certain individuals when they ensure profits with no strong protest.10
This becomes evident with the implementation of a prevention program by some companies taking business precaution actions against harassment in view of increased complaints related to personnel management. Consistent with a strong legal discourse there is a discourse favoring cost control (and preventing compensations). The actions for cost control suggest that the reparatory discourse (monetization of the issue) alarms businesses and demands prompt interventions. Unfortunately these are economic and financial interventions rather than actual changes in work organization, as exemplified in the excerpt below:
A company specialized in business insurance, reported a 67% increase of liability policy for executives in the first half of this year. This policy covers legal costs and damages a company has to pay when their top management is involved in wrongdoing. The insurance company has investigated the reasons for this growth and found companies were looking for a safeguard against liability for psychological harassment, the systematic persecution of a person by another in the workplace. (Folha de São Paulo, July 26, 2005, Folha Sinapse section)
Harassment can occur because is preceded by depreciation of the "victim" by the "evil."10 Violence is trivialized when it is regarded as natural and it legitimated by humiliating and degrading organizational policies. Workplace harassment is undermined and incorporated as a natural expression of social violence.
The discourses analyzed from the news stories show that a permissive business environment favored a climate of distrust and fear where collective initiatives were dismissed and harassment was made particular resulting in greater acceptance and tolerance of embarrassing situations perpetuated by a collective silence. The system is indifferent, untruthful and workers feel they are expendable.18 Companies undergoing business restructuring treat people as disposable, mistaking a sense of belonging and need.
The news materials analyzed address guidelines for individual actions, for example, resist, record, avoid, require in writing. The discourses reinforce that harassers should undergo training and rehabilitation supported by education strategies aimed at behavioral change. These reparatory interventions conceal sickening working conditions.
The news stories disseminate manuals, guides and books including behaviors and standards, many of them produced by human resources managers to control the reactions of head managers in the workplace. The publishing market has been swamped with materials focusing on personnel training with a playful, ironic, and disrespectful content, as published in the Jornal da Tarde (August 23, 2005, Your Money section) under the heading "How to deal with a moron as a boss".
"Quite often your boss is not a bad person, but it's having a bad day. This realization can be of great help. Avoid heated arguments. Remember that arguing with someone in a more powerful position will put you at great disadvantage. Do not endure humiliation. If you suffer any personal attacks, make it clear this is an inappropriate attitude. Avoid speaking ill about your boss to colleagues. (...) Tips on how not to be a moron as a boss. A good boss praises her/his team. This 'positive reinforcement' will encourage employees to do it well." (Jornal da Tarde, August 23, 2005, Your Money section)
(...) a guide that helps prevent, endure and fight against workplace harassment. S/he has more attributes than petty tyrants, engage in serial harassment, in the destruction of employees. S/he is vindictive in private, but innocent in front of witnesses. Doctor and monster, a Dr. Jekyll and Mr. Hyde nature. A convincing compulsive liar. When called to account, aggressively denies everything (Jornal da Tarde, June 3, 2002, General section).
Caricatures of bosses are created and bosses and subordinates become stigmatized and ridiculed, as in the following example:
An extreme case is the story of 'Pit bull,' nickname of the head of production of a chemical company in São Paulo (...)
How to deal with tyrant bosses: the most common types
Caveman: harsh and aggressive, does not accept any different opinions. Humble in public as he needs an audience to satisfy his ego (...)
Big Brother: sensitive to the problems of his subordinates. Give them a pat on the back, knows particulars of their life, and when least expected, use against them (...)
Throat: not familiar with the work, but boasts. Does not admit any subordinate who knows more than he does so he frequently assigns him minor tasks (....)
Confused: insecure, hides his ignorance with conflicting tasks. Demands constant unnecessary changes in projects or reports, which end in the trash. (...) (Folha de São Paulo, July 1, 2001, Jobs section)
Violence, especially workplace psychological harassment, affects one's dignity, emotions and feelings, life perspectives and relations causing suffering. Workplace harassment calls for a broader discussion on the degradation and decay of the work environment, criticizing openly abusive treatment and other forms of psychological violence experienced on a regular basis.
The individualization of workplace harassment backs individual-blaming explanations for this phenomenon. The experience of humiliation causes distress and has a negative impact as if a message of one's inferiority is reiterated.8 There are disqualification of one's experiences and an appropriation of subjectivity so that the victims find themselves socially unfit.
Psychological explanations and stigmatization are socially meaningful and make workplace harassment a natural event and an accepted form of violence. Indeed, these explanations reverberate in the discourses that exempt companies from the responsibility for maintaining the good health of their employees.
From an organizational perspective the discourses analyzed disguise the degrading working conditions with a legal discourse. Production restructuring requires workers to meet demands and encourage their involvement and participation through the use of subjectivity as a resource for work management and moral harassment as well.4
The present study analyzed aspects of the work in businesses. It is suggested further research to explore domestic, rural, and adolescent work and in the public sector. It should be noted that the newspapers selected are more representative of the media of the state of São Paulo, which may be a limitation of this study.
Workplace harassment has gained visibility and acquired space in the media, moving from general and health to money and business sections. Compensatory and business precautionary discourses and coping strategies are widespread, but well-being, care, and health-related aspects are foregone under the prevailing money-based rationale.
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presented at the 4th ICOH-WOPS Conference - Work Organization and Psychosocial
Factors (WOPS) of the International Commission on Occupational Health held in
Andréia De Conto Garbin
Faculdade de Saúde Pública - USP
1º andar - Sala 105 (HSA)
Av. Dr. Arnaldo, 715
01246-904 São Paulo, SP, Brasil
Article based on AC Garbin Master's dissertation submitted to the Universidade de São Paulo School of Public Health in 2009.
The authors declare no conflicts of interest.
a Leymann H. The mobbing encyclopedia. Bullying; Whistle blowing. A selection of English literature on mobbing with short presentations. Germany [cited 2008 Jan 27]. Available from: http://www.leymann.se/English/61100E.HTM
b Di Martino V. Relationship between work stress and work violence in the health sector. ILO/ICN/WHO/PSI. Geneva; 2003[cited 2008 Jan 25]. Available from: http://www.who.int/violence_injury_prevention/ violence/interpersonal/WVstresspaper.pdf
presented at the 4th ICOH-WOPS Conference - Work Organization and Psychosocial
Factors (WOPS) of the International Commission on Occupational Health held in